Booking, security deposit, payment, airport pick-up, mileage or cancellation: find our advisors’ answers, organized by topic and available in French, English and Arabic.
Choose a topic to see all the related questions and answers.
Booking online, age and license requirements, available vehicles and confirmation.
Change, extend, return early or cancel, and refund conditions.
Payment methods, currencies, security deposit, ID documents and protections.
Airport meeting points, opening hours, documents and returning the vehicle.
Adding a second driver: requirements, price and protection.
Breakdowns, accidents, customer service contacts and website issues.
Included kilometers, unlimited option, full tank and Fuel Service.
Late returns, invoices, penalties, damage and traffic fines.
Driving outside Algeria with a rental car: rules and risks.
Loyalty levels, benefits, points and referrals.
Login, OTP code, website, chauffeur services and complaints.
The answers our customers check most often before they travel.
Our advisors answer you every day, and our virtual assistant Amir is available 24/7 to guide you.
Advisors available every day from 8:00 am to 8:00 pm
