Assistance, breakdowns and customer service: who to contact?

Our assistance and delivery service is available 24/7. Call the number shown on the windshield sticker or on the MediaNav screen on the dashboard, or contact the manager for your region directly:

• Algiers, Jijel, Blida: WhatsApp +213 561 611 898
• Oran, Aïn Témouchent, Mostaganem: WhatsApp +213 561 611 415
• Constantine, Sétif, Annaba, Batna, Béjaïa: WhatsApp +213 561 611 859
• Tlemcen, Sidi Bel Abbès: WhatsApp +213 560 988 205

If you don't get an answer, our customer service can also be reached on WhatsApp +213 560 659 309 from 8:00 am to 8:00 pm.

Your safety is our priority. Report the incident immediately to the manager for your region (see the previous question), describing the problem and where you are. Our team will assess the situation and quickly tell you what to do next.

In the event of an accident, inform SAFAR EL AMIR as soon as possible and complete all the documents relating to the incident (joint accident report, police or gendarmerie report).

If the vehicle is immobilised, beyond repair or can no longer be legally driven, the rental contract ends immediately, with no replacement vehicle and no compensation.

Towing and recovery costs to our garages are borne by the renter, except in the case of a breakdown due to normal wear and tear of the vehicle.

No. Repairs cannot be carried out by the renter: SAFAR EL AMIR has its own network of approved garages.

A repair that you arrange yourself could result in the loss of your protections and your security deposit, and would make you fully liable for the repair or replacement costs.

Contact us via our contact form or on WhatsApp +213 560 659 309. Our team will get back to you as soon as possible to arrange for you to get your item back.

Our advisors are available every day from 8:00 am to 8:00 pm:

• WhatsApp (fastest): WhatsApp +213 560 659 309
• Phone: +213 560 659 309
• Email: contact@safarelamir.com
• Form: Contact page

Outside these hours, WhatsApp is your best option: we will reply as soon as we are back. Our virtual assistant Amir answers your questions 24/7, and the delivery and assistance team can be reached at any time if you have a problem with the vehicle.

Here is what to check:

1. Duration and notice: the rental must last at least 3 days (72 hours) and be booked at least 24 hours in advance.
2. Information: all required fields must be filled in (last name, first name, email, phone, flight number…).
3. Payment: valid card, online and international payments enabled, sufficient funds; some banks block international payments by default.
4. Browser: clear your cache or try another browser.
5. Login: make sure you are logged in to your account.

If the problem persists, report it via our bug report form with a screenshot, and contact our Reservations team on WhatsApp +213 560 659 309: an advisor will help you complete your booking.

No, please do not book again. Contact our Reservations team on WhatsApp +213 560 659 309 (8:00 am to 8:00 pm): an advisor will look into your case, take care of your existing booking and guide you step by step.

This may be a display bug. So that we can check and correct your booking:

1. fill in our bug report form, attaching an annotated screenshot (selected dates, amount or discount shown);
2. provide your booking number and the email address you used.

An agent will get back to you by email and apply the correction if necessary. Good to know: a booking that overlaps the high season (July–August) may show a different PRIME discount.

Use our bug report form. Enter your name, your email address, the type of problem (display, bug, mobile version…), the page concerned and a detailed description. You can attach screenshots or videos (7 MB maximum per file) and specify the level of urgency.

You will receive a confirmation message, and our team will then get back to you as soon as possible.

Send your request on WhatsApp +213 560 659 309, stating your contract number: our team will send you the documents you need.