Customer account, website and services: our answers

1. Click "Sign up" in the site header (on mobile, via the profile icon).
2. Enter your last name, first name, email address (which will be your login ID), phone number, date of birth and the date you obtained your driving license.
3. Confirm: your account is created.

Signing up is free and automatically enrolls you in the PRIME program. Your account also lets you view your booking history, book faster with pre-filled information, manage your bookings yourself and be the first to hear about our offers. No password is required.

1. Click "Login" in the site header (on mobile, via the profile icon).
2. Enter the email address you used for your bookings.
3. A security code (OTP) is sent to you by email: copy it into the field provided and confirm.

Once you are logged in, your first name appears at the top of the page. Don't have an account yet? Click "Sign up": it only takes a few seconds.

You don't need a password at SAFAR EL AMIR. Simply enter your email address when logging in: a one-time security code (OTP) is sent to you by email. Paste it into the field provided, and you are logged in.

This code is requested every time you log in to your customer account, as well as to confirm certain changes to your booking.

1. Check your "Spam" or "Junk" folder.
2. Make sure you entered the same email address as the one you used for your bookings.
3. Wait a few moments: depending on your email provider, the code may take a little while to arrive.
4. Click "Resend code" on the login page.

If you still don't receive anything, contact us by email at reservation@safarelamir.com or on WhatsApp +213 560 659 309: we will check your account.

There are two possible explanations:

• the booking was made with a different email address from the one you use to log in;
• you have two SAFAR EL AMIR accounts.

Send us your email address and booking number on WhatsApp +213 560 659 309: we will send you a direct link to your booking. You can also access it via the Manage My Booking page.

Click the language icon in the site header, then choose Français, English or العربية. The page automatically reloads in the selected language.

No. You don't need to accept all cookies to view availability and prices. If the vehicle listing won't load, try refreshing the page or using another browser, then report the problem via our bug report form.

Open the side menu, then scroll down to the sign-up field at the bottom of the menu.

If you have already rented with us, you are automatically pre-registered: simply activate your subscription by turning on the "Newsletter Subscription" option in "My Profile", in your customer account.

Our official website is www.safarelamir.com. There you can browse our available vehicles, book online, join the waiting list, manage your booking (changes, extensions, tracking) and discover the PRIME loyalty program.

Yes. We offer tailor-made services with professional drivers: airport shuttles and transfers, inter-hotel and city shuttles, transport for events and excursions, and chauffeur-driven car rental. These services do not cover simple one-way trips (for example, dropping off a bride and groom).

To receive a personalised quote, send a detailed request via our contact form or to contact@safarelamir.com, specifying: the type of service, the number of passengers and pieces of luggage, the departure and arrival points, the dates and times, the full itinerary including all stops, and the occasion (wedding, conference, excursion…).

Use our contact form to:

• make a formal complaint requiring official handling and a written response;
• request access to, correction or deletion of your personal data, in accordance with applicable regulations;
• propose a partnership: our management will review your proposal carefully.

Reviews published on Trustpilot are managed directly by their authors. To remove your name or edit your review, follow our step-by-step guide.

Yes. You can easily find SIM cards from Algerian operators (Djezzy, Ooredoo, Mobilis) at the airport, as soon as you come out of customs.

Amir, our virtual assistant, answers your questions 24/7 on:

• vehicle availability and prices, based on your dates and pick-up city;
• rental requirements: age, documents, security deposit, payment methods…;
• how to book, modify or cancel a booking.

Amir is dedicated to SAFAR EL AMIR car rental: it cannot cancel a booking on your behalf or advise you on tourist activities. For any other request, it will direct you to the right department.