Changing or canceling your rental: deadlines, fees and refunds

You can manage your reservation yourself from your customer account or from the Manage my reservation page (using your reservation number and email address):

1. Open your reservation, then click "Modify my reservation".
2. Enter your changes, then click "Recalculate rate".
3. If the new rate suits you, click "Validate modifications". You may be asked for a security code (OTP) sent by email.
4. If there is an additional charge, a secure payment link is generated. You will then receive a confirmation email summarizing your updated reservation.

In particular, you can change the dates and times or the pick-up or return locations, add protection or an option (baby seat, additional driver, etc.), extend the rental or schedule an early return.

Video tutorial: how to change the dates and times of your reservation.

Online modifications follow a set timeline:

• More than 48 hours before pick-up: all modifications can be made online.
• Less than 48 hours before pick-up: your customer account is temporarily frozen to avoid any misunderstanding with the agent preparing your vehicle. Only changes concerning the return (extension, early return) remain possible.
• During the rental: you can still extend your rental or bring your return forward online, but you can no longer add options.
• Less than 12 hours before the return: no further modifications can be made online.

In these cases, contact our Reservations team directly on WhatsApp +213 560 659 309 (every day from 8:00 am to 8:00 pm).

Changing the model is not possible from your customer account. Contact our Reservations team on WhatsApp +213 560 659 309: an advisor will check the availability of the vehicle you want and make the change if possible.

We advise against canceling your reservation to make a new one: your bank may charge transaction fees, cancellation fees may apply, and the vehicle you want may no longer be available in the meantime.

You can extend your rental from your customer account ("Manage my reservation" > "Modify my reservation" > new return date > "Recalculate rate" > "Validate"), up to 12 hours before the scheduled return time. After that, contact our Reservations team on WhatsApp +213 560 659 309.

Important:

• An extension is never guaranteed without confirmation from SAFAR EL AMIR: it depends on the vehicle's availability.
• Any unauthorized extension incurs a penalty of 25,000 DZD, in addition to the cost of the extension.

Tip: to find out the latest return time without a change in price, run a simulation of an extension of a few hours in your customer account.

• More than 48 hours before pick-up: once your modification has been validated online, a secure payment link is sent to you so that you can pay the additional charge by bank card.
• Less than 48 hours before pick-up or during your stay: you have 48 hours to pay the additional charge, at an agency, to our delivery agent, or via a secure payment link sent on request by our Reservations team (WhatsApp or email).

The payment link is valid for 4 hours from the time it is sent. A confirmation of the modification or extension is always sent to you by email.

Yes, you can schedule an early return from your customer account or through our Reservations team. Refund conditions depend on when the change is made:

• During the rental: if the vehicle is returned more than 4 days before the scheduled end, 50% of the amount for the remaining days is credited to your SAFAR EL AMIR account (a credit you can use on a future rental, not refundable in cash). If it is returned less than 4 days early, no credit is granted.
• Before pick-up: if the change is made more than 14 days before pick-up, a partial refund capped at 30% of the total rental amount is possible, to your original payment method, within 7 business days.

1. Log in to your customer account.
2. Open the "Modify my reservation" section.
3. Click "Cancel & delete my reservation": a detailed summary sets out the conditions and any cancellation fees.
4. Once you have confirmed, you will receive a cancellation confirmation email with a link to the receipt detailing the fees applied.

You can also contact our Reservations team on WhatsApp +213 560 659 309. For confidentiality reasons, our virtual assistant cannot cancel a reservation on your behalf.

The conditions are the same whether or not your reservation is prepaid:

• Low season (September 1 – June 30): free cancellation up to 7 days before pick-up, with a full refund (excluding bank fees). After that, one day of rental and the bank fees are withheld.
• High season (July 1 – August 31): free cancellation up to 14 days before pick-up, with a full refund (excluding bank fees). After that, one day of rental and the bank fees are withheld.

Refunds are issued within a maximum of 15 days. The reservation is also canceled with fees if not all the conditions are met at pick-up, or if you do not show up within one hour of the agreed time without letting us know.

These conditions are displayed before you confirm your reservation, repeated by email, and can be consulted at any time in our general rental terms.

In accordance with the "Credit after modification" article of our general rental terms, which you accepted when booking: any modification made more than 14 days before pick-up that involves a change of location, dates or times may give rise to a partial refund, capped at 30% of the total rental amount.

The non-refunded amount covers administrative and processing costs: the time slot was blocked in your name as soon as the reservation was confirmed, the vehicle was assigned, and the modification requires the schedule to be reorganized. The refundable amount is returned within 7 business days of the modification being confirmed.

No. Options and protection purchased when booking are firm and final once validated: they cannot be canceled, downgraded or refunded, even if they are not used.

Moreover, canceling them would incur transaction fees that are often higher than the cost of the option itself.

Relocation fees may apply when your reservation has to be reorganized. They may include:

• administrative handling fees;
• modification fees (dates, times or pick-up location) and the price difference if the new rate is higher;
• extension fees, late return fees or, in some cases, early return fees;
• fees for returning the vehicle to a different agency ("one-way fee");
• modification fees during the period when cancellation is no longer free.

Example: on August 10, a pick-up scheduled for August 20 is postponed to August 25. Even without a cancellation penalty, this modification may generate relocation fees, as the vehicle blocked for August 20 has to be reassigned.

• More than 48 hours before pick-up: yes, from your customer account ("Manage my reservation" > "Modify my reservation" > add the option > "Recalculate rate" > "Validate").
• Less than 48 hours before pick-up and during the rental: options can no longer be added online, including unlimited mileage.

Need a baby seat after you have already collected the vehicle? Call the number displayed on the windshield: an agent from our delivery team will bring it to you as soon as possible.

You can update your personal details from your customer account, in the "My profile" section, or by contacting our Reservations team on WhatsApp +213 560 659 309.