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Picking up and returning your vehicle: airports, hours and documents

Where to meet our agent at the airport, when to pick up or return your vehicle, what to do if your flight is delayed and which documents to bring: all the practical answers for a quick pick-up.

17 questionsUpdated on

Where can I pick up and return my vehicle?

You can choose from 11 pick-up and return locations:

  • Algiers: Houari Boumediene Airport and the Les Bananiers branch.
  • Oran: Ahmed Ben Bella Airport and the USTO branch.
  • Constantine: Mohamed Boudiaf Airport.
  • Tlemcen: Messali El Hadj Airport (Zenata).
  • Annaba: Rabah Bitat Airport.
  • Batna: Mostefa Ben Boulaïd Airport.
  • Sétif: 8 Mai 1945 Airport.
  • Béjaïa: Abane Ramdane Airport.
  • Jijel: Ferhat Abbas Airport.

All combinations are possible: airport → airport, branch → branch, airport → branch and vice versa. You will find full details on our Our Agencies page.

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Do you deliver the vehicle to my home, hotel, a train station or the port?

No. We do not deliver outside our 11 pick-up locations (airports and branches), and we do not deliver to the port of Oran or any other ferry terminal.

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Where is the meeting point to pick up the vehicle?

The meeting point depends on the pick-up location you chose; it is also shown in your confirmation document. Handing over the vehicle takes 10 to 20 minutes on average.

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I'm at the meeting point but I can't see the agent. What should I do?

Don't worry: our agent tracks your flight in real time and may be finishing another handover nearby. First check that you are at the meeting point shown in your confirmation, then contact the delivery team for your city directly:

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Where should I return the vehicle?

The return point depends on the return location you chose when booking:

  • Algiers Airport: an agent will be waiting for you in front of Parking 2F. See photo · Google Maps · Nearest gas station
  • Algiers branch – Les Bananiers: at the branch, at the entrance to the Carrefour City Center shopping mall. Nearest gas station
  • Oran Airport (international and domestic): an agent will be waiting for you in front of Parking P, directly opposite the airport entrance. Nearest gas station
  • Oran branch – USTO: at the branch, Unit 202, Centre des Affaires CRMA – USTO – Zone des Sièges. Nearest gas station
  • Constantine Airport: in front of the SAFAR EL AMIR parking lot (spaces reserved for our vehicles). Nearest gas station
  • Tlemcen Airport: in front of the SAFAR EL AMIR parking lot (spaces reserved for our vehicles). Nearest gas station
  • Annaba, Batna, Sétif, Béjaïa and Jijel airports: an agent will be waiting for you in front of the main parking lot, opposite the airport entrance.

If you need it, the delivery team's number is displayed on the vehicle's windshield and in your confirmation.

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Can I pick up or return the vehicle early in the morning or late in the evening?

Yes. Our delivery and return service operates 24/7, including very early in the morning and late at night. Simply give your exact times when you book. Late returns must correspond to a scheduled flight.

A night surcharge applies to any pick-up or return between 7:00 pm and 6:30 am. Our customer service (bookings, changes, assistance), on the other hand, is available every day from 8:00 am to 8:00 pm.

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What is the night surcharge and how can I avoid it?

A night surcharge of €15 applies to each operation (pick-up or return) carried out between 7:00 pm and 6:30 am.

It is automatically calculated and included in the total price shown when you book, so there are no unpleasant surprises. To avoid it, choose pick-up and return times between 6:30 am and 7:00 pm; the price is recalculated in real time as you get your quote.

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Do I need to confirm my return time? What if nobody is there when I arrive?

There is no need to confirm: our agents are automatically alerted by our system and arrive at the return point ahead of time, even for a very early return. If an agent is unable to make it at the last minute, a replacement is always arranged.

The delivery team's direct contact details are displayed on the vehicle's windshield and in your booking confirmation.

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My flight is delayed. Will my booking be canceled?

No. Thanks to your flight number, our team tracks your arrival in real time: if your flight is delayed, the agent is informed and will wait for you at the airport, at no extra cost.

If you can, a short message on WhatsApp +213 560 659 309 before boarding is always appreciated.

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I missed my flight. What should I do?

Contact us as soon as possible on WhatsApp +213 560 659 309 or by phone on +213 560 659 309 to let us know your new arrival time: we will do our utmost to reschedule the vehicle handover.

Please note:

  • the part of the rental period that has already elapsed remains payable, even if you pick up the vehicle later than planned;
  • if we have not heard from you within one hour of the agreed time, the booking is automatically canceled and cancellation fees apply.
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Why do you ask for my flight number? I don't have my ticket yet.

Your flight number allows us to track your arrival in real time and to organize the vehicle handover in the event of a delay, cancellation or early arrival. A simple payment confirmation from the airline is not enough.

If you don't have your ticket yet, send us the number on WhatsApp +213 560 659 309 as soon as you get it. Some airlines only provide it 24 hours before the flight or at check-in.

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Can I pick up the vehicle earlier than the scheduled time?

The vehicle is handed over on the date, at the time and at the location stated in your booking. To bring the time forward, modify your booking from your customer account (more than 48 hours before pick-up) or contact our Reservations team on WhatsApp +213 560 659 309.

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What documents do I need to present at pick-up?

  • Your booking confirmation.
  • Your original, physical and valid driving license, held for at least 2 years.
  • An original, valid identity document from your country of residence, or your passport bearing the Algerian entry stamp (unless you have made an online card deposit).
  • The cash security deposit and the rental balance, where applicable.

There is no need to make a copy of your license: the agent photographs it on the spot when handing over the vehicle.

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Can I return the vehicle to a different location from where I picked it up?

Yes. You can return the vehicle to one of our other locations (airport or branch) rather than the one you started from, for example picking it up in Algiers and returning it in Oran or Constantine.

  • This service is subject to availability.
  • Depending on the distance and logistics, it may involve a surcharge or, on the contrary, reduce the cost of your rental.
  • You can change your return location from your customer account, in the "Modify My Reservation" section, or with the help of our Reservations team on WhatsApp +213 560 659 309.
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Can someone else return the vehicle on my behalf?

No. The vehicle must be returned by the main driver, on the date, at the time and at the location agreed. Only drivers named on the contract are authorized to drive the vehicle.

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Do I need to wash the vehicle before returning it?

No. An exterior wash is offered free of charge on return, provided there are no stains on the seats and no damage inside the vehicle.

However, if the vehicle is returned in an abnormally dirty condition (muddy mats, stained seats, odours, litter…), deep-cleaning fees may apply.

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Do I need to return the vehicle with a full tank?

Yes. The vehicle is handed over to you with a full tank and must be returned with a full tank, in the same condition as when it was delivered. Otherwise, our staff will refuel it and you will be charged a fee of 3,000 DZD.

For peace of mind when you return the vehicle, you can take out the Fuel Service option at the start of your rental, which allows you to return it without refuelling. The nearest gas station to each return point is listed under the question "Where should I return the vehicle?".

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